![]() The device is running the latest version of the Android.If you want to add a new child to your Qustodio account, please find how to do so here.You have correctly associated the child’s profile in Qustodio with the phone in Settings > Devices > Edit device options.To do so, please follow the instructions at the beginning of this article.You have downloaded and installed the latest version of Qustodio from our website.If you don’t see your child’s mobile phone in the list of Monitored Android devices, please double-check the following: Turn off the switch that enables calls and SMS text message monitoring. To deactivate this option, you can simply visit your Family Portal and then go into your child’s tab and choose Rules > Calls and SMS. How to deactivate calls and SMS text message monitoring and/or blocking In the case of a Panic Alert, your trusted contacts will still be sent alerts even if the contact is blocked.Emergency services numbers (e.g.: 911 in the US, 999 in the UK, 112 in Europe) will not be blocked by Qustodio.Information about the call will be reported on the Activity Timeline. Outgoing Calls: When a user tries to make an outgoing call they will see a block screen letting them know that calls have been restricted, as shown below.However, it is important to note that the caller may still be able to leave a voice message. The call is intercepted by Qustodio and any notifications about the call will be deleted. Incoming Calls: There is no notification to the user when an incoming call is blocked.What happens on the phone when I set blocking rules? Blocked calls will also appear in the activity timeline. If no calls or text messages have been sent or received, you won’t see any updates in the activity timeline or social activity tabs. How can I view the calls and SMS text messages?Ĭalls and messaging details will appear in the Activity Timeline and Calls & SMS Summary. The Premium version of Qustodio will allow you to see more details about the contact as well as the full content of the text message. The free version of Qustodio will place an alert in your child’s activity timeline each time your child sends or receives a call or text message, however you will not be able to see the contact details. You will also have the option to block incoming calls, outgoing calls, or set specific rules for individual phone numbers.įree vs. Make sure the switch that enables Call and SMS monitoring is ON. Then access your Parents App or log in to the Family Portal, click your child’s profile, and choose Rules > Calls and SMS. Tap to allow access, as this permission is required for Qustodio to work, then continue the installation normally.Īfter the installation is complete, make sure to restart the device. Important: if your child uses a device with Android 13, the activation of Accessibility an d Notifications Access permissions, may be restricted when first installing Qustodio and the options will initially appear greyed out on the settings:Īfter this dialog is shown, an option will appear on the screen to Allow Restricted Settings : This will enable you to download the full app with Calls & SMS monitoring directly from our website. You will be asked to go to ‘Settings’ and ‘Allow Qustodio’. Otherwise, scan the QR code from their device to get to this page and then download it there. If you are on your child’s device already, click the Download button below to download the full version. If your child uses a Huawei device without Google Services and you want to enable Calls & SMS monitoring click here The feature is only available on the full version of Qustodio which must be downloaded from our website onto your child’s device. Due to recent changes in Google policies, the version of the Qustodio app available on the Google Play Store no longer includes our Calls and SMS monitoring feature.
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