The manufacturer will replace any defective parts within the warranty period. These policies can be found on the original manufacturer’s website or by contacting them. We will find the best way for you to fix the problem.Īll other products:All products sold on Growbuds are subject to the respective manufacturer’s warranty policy, which normally lasts one year. Send us an email your order number, the defective products, and the defective descriptions. We guarantee our customers protection from defective products. If you have a warranty inquiry on any item purchased from Growbuds, we for sure can help you to solve the problem. Growbuds products: All products we sell are brand new and come with a generous warranty. We only carry American brands whose lights and other products have been extensively tested by real growers and processors. No Sales Tax AnywhereĮxcept for MI, and CA for some brands. On orders over $99 to the lower 48 states. Hassle-Free Returnsįor up to 90 days, please refer to our Shipping & Returns policy page for more information. You also don't need to worry about prying eyes: all orders ship discreetly. Discreet Insured ShippingĪll orders ship via FedEx, UPS, and USPS, or a reputable freight company and the shipment is always insured, so you do not have to worry about a lost or damaged package. We want you to be absolutely secure that you're getting the best price with us, so we will not only match a lower price you find online before purchase, but will even refund you the difference up to a month after purchase. Get started by creating a free account today. You can then use your "Nugs" to save on your next grow room upgrades. You'll earn 4 "Nugs" for every dollar your spend. Earn Growbuds PointsĮarn points on all your purchase and save big on your next purchases. We only carry top American brands that back their products with full warranties and return policies of up to 90 days, depending on the brand. Full Warranties and Generous Return Policies Use our live chat, email us at or call us at 1-87 during business hours. We are here to help and want the best for you. 10 Reasons To Trust Growbuds With Your Business Customer Service Read on for the answers to all your burning questions. You may be wondering why you should buy your grow lights from us, instead of other available authorized dealers. In this case, send us an email at and we'll put you in contact with the manufacturer directly to issue a replacement. If we receive your product back and judge that it is not defective, we reserve the right to charge a re-stocking fee due to the fact that Growbuds does not resell returned products as new items.ĭefective products (31 days or more) - If your product fails in the remainder of our returns period, the manufacturer's warranty policy will prevail. We will then send you a prepaid shipping label so you won't have to pay for shipping and issue a replacement. Simply send us an email at or call us at 1-87 to request a RMA number. Please contact us to find out if your product is returnable with a restocking fee.ĭefective products (Within 30 days) - In the event your product proves to be defective within the first 30 days after purchase, Growbuds will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. You can have to pay for shipping the package back to us pay a 20% restocking fee due to the fact that Growbuds does not resell returned products as new items. Standard returns procedure - For a successful return, the order must be in original factory condition and include original packaging, warranty information, manuals, accessories, and anything else it came with. We have a generous return policy, but after 30 days all sales are final. Growbuds will contact you within 24 hours to issue an RMA number as applicable, It is our policy to only accept returns and make exchanges within 30 days of the date that an order was delivered. Before a return can be processed, all product returns require an RMA (Return Merchandise Authorization) number before a refund or exchange will be issued.
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